How Can We Help? for ADA
What brands does MBX own?
MBX (formerly Memebox) is a global multi-brand beauty and personal care startup. We are the proud creators of the k-beauty brands: Kaja, I Dew Care, Pony Effect, I’m Meme, and Nooni.
Where are your products made?
All MBX products are proudly made in South Korea leveraging the latest K-beauty innovations in the formula, packaging, and speed-to-market. We take great pride in ensuring all our manufacturers meet the highest standards when it comes to production and product quality.
Where does MBX have offices?
MBX has offices in San Francisco, Seoul, Shanghai, and Taipei.
Where do you ship / Are your products available globally?
We love our global customers and are working hard to get our products sold in as many countries as possible! Currently, I Dew Care is sold at Ulta, Target, Costco, Amazon and on our website. We offer global shipping to select countries on Amazon (with additional shipping fees). For Kaja we are currently sold at Sephora US, Sephora Canada, and our website. Select products are also sold on Amazon. Nooni, I’m Meme and Pony Effect is available on Amazon or through our Korea website here and Taiwan website here. For more updates on global shipping be sure to follow us on social media and sign up for our emails to be the first to hear about any updates! For more information please refer to our retailer sites below to see detailed information on international shipping:
Amazon Shipping Policy
Sephora Shipping Policy
RETURN POLICY FOR RETAIL PARTNERS
If you are unsatisfied with the product you purchased, please refer to the return policy of the retailer you purchased the product from (i.e. Sephora, Amazon, Target, Costco, Ulta). To start a return, please contact the retailer you purchased the product from (i.e. Sephora, Amazon, Target, Costco, Ulta). To cancel or change your order, please contact the retailer you purchased the product from (i.e. Sephora, Amazon, Target, Costco, Ulta).
RETURN POLICY FOR US.MEMEBOX.COM
For any of our products purchased on our website, please email us at firstname.lastname@example.org with your Order ID in the subject title within 30 days of purchase date. We will refund the purchase price minus shipping and handling charges. If you return any part of your order and that order was part of a promotion, any refund may be reduced. We reserve the right to limit returns if we have reason to suspect misuse of the return policy, such as excessive returns, or fraud.
Does MBX offer any discount codes or coupons?
We sometimes run promotions on our products to stay up to date on when we are having a sale or offering coupon codes please follow us on social media as well as sign up for our emails below.
Who should I contact if I have a problem with a product I ordered?
If there is a problem with a product you purchased, please contact the retailer you purchased the product from (i.e. Sephora, Amazon, or Ulta). For issues with products purchased on our website, please contact us at email@example.com.
How do I request specific information about a product?
Please visit our product pages on Amazon, Ulta and Sephora to find specific information about our products like how-to-use and ingredients! If you have additional questions please feel free to email us and we are happy to provide you with more information.
I would love to join your team. Are you hiring?
We’re always looking for inspired team members to help take MBX to the next level. Interested in joining us? Follow MBX on LinkedIn to be the first to know about new opportunities.